Returns & Exchanges
At VPA Australia, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for unworn items in original condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for all our customers.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship the Package
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized Australian Post location.
Receive Refund or Exchange
Once our warehouse team inspects your return, we will process your refund to the original payment method or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing